Aiziel Nazario

Insights & Opportunities

The Key insights discovered in the research stage are:

Awareness & Lack of Motivation - The key barrier that was discovered was that general awareness is a big issue, with most non-donors expressing little to no blood donation awareness. However, awareness alone doesn't spark action; motivators and an opportunity to make action are crucially needed at the awareness stage or else it becomes an afterthought.

Inaccessibility to blood donations - The booking website to blood donations proved to be an incredibly negative experience causing all participants to lose any motivation to carry on. Inaccessibility to blood donation appointments also implied to users that their efforts were not needed as there must be a lot of people already donating.

Sense of Responsibility - This insight showed to be a key motivator for current donors, The Acknowledgement of their power: that donating blood does impact and saves lives. This motivated current donors to take action and hearing that their blood was rare or in need made them feel a sense of responsibility.

Design Development

Using the key insights identified in the research stage, a solution was generated through multiple design ideation and iterations:

4 Co-creation workshops were conducted with end-users and UX design students to generate and spark multiple ideas, focusing on quantity over quality, to inspire solutions to be developed.

Survey Concept Walkthrough was conducted with end-users to efficiently validate and choose one concept to move onto the development stage of the process.

Bodystorming was utilised to efficiently develop the service solution during the limitations of the pandemic.

Cardsorting was utilised to prioritise the content and narrative of the app that would create an experience motivating users to donate blood.

2 sets of Experience Prototyping were utilised to highlight changes to the low-fidelity wireframes and iteratively develop the app experience.

A final High Fidelity testing was conducted to fully validate the user experience.

Bero's Blood type kit

Bero starts its journey with a blood type kit delivered to its user's doorstep. Highly engaging users; motivated by their curiosity in discovering their own blood type. The experience connects to an app revealing their unique blood type and what makes it unique to everyone else.

Altruistically & Hedonically Motivating

The app’s experience motivates users to donate in two different ways:

Altruistically - The app is specially designed to highly motivate people with in-demand blood types by letting them learn about their special blood type and the key responsibility they have that comes with it; acknowledging the impact only they can make to others.

Hedonically - The app also highly motivates users who are less motivated by altruism, by inviting them through rewards: Genetic traits test and heritage DNA tests, which are both highly ‘shareable' content on social media this in return will increase more awareness and engagement to blood donations.

Highly Convenient and Accessible to target users

Bero was designed to provide its target users the least amount of barriers and make their very first blood donation experience the best one. The service automatically allocates donation appointments to the users’ schools, taking away the hassle and cognitive load of decision-making from users. Additionally, the app allows group donations, granting school friends to donate together, making their first blood donation experience less daunting; enhancing the positive experience even more.